Helping you build customer loyalty: new support feature in Clevergy

A few days ago we added a new support feature to our Portal that will allow our clients to centralise their operations even further. Clevergy wants to help you improve the relationship with your customers, transforming the support experience and helping you build their loyalty.

Clevergy's new support feature equips customer service teams with an effective tool that lets them deliver exceptional service while keeping your customers satisfied. With invoices, consumption and query history all centralised in a single place, support staff now have a better tool to respond to their customers swiftly.

Dissatisfied customers are more likely to leave you, which is why these kinds of tools that help you manage support are so important. Did you know that 46% of consumers switch utility because of slow customer service? Thanks to Clevergy's new support feature, your customers will be able to create queries more easily, and your team will have the best tools to resolve them more quickly, thereby improving your customer service

How does the new support module work?

1. Instant query: Your customer can create the query from the app, and it reaches your admin panel already categorised.

2. Comprehensive review: Your employee reviews the case thanks to all the customer's information: invoices, consumption, etc.

3. Direct communication: your employee can reply and your customer receives a notification with the resolution, keeping them informed throughout the process and thereby reducing calls.

Start delivering 5-star customer service!

Frequently asked questions about the support feature

Can I have several agents who can access the query?

Yes, we can give access to all the agents who will be responsible for resolving queries.

Will my customers receive a notification when we reply to them?

Yes, they will receive a notification on their phone letting them know that their query has been answered.

And what about me... will I receive a notification when my customers reply to me?

Yes, on the main panel you will be able to see the incidents pending a reply.

If you are already a Clevergy client and have any questions, please do not hesitate to get in touch with us. If you are not a client and want to learn more about our solutions, fill in the following form.